Thank you for choosing the RK Climate Control Online Store for your ventilation filter needs. We strive to provide high-quality products and exceptional customer service. However, we understand that there may be instances where you need to return or exchange a product. Please read our refund policy carefully to ensure a smooth process.
1. Eligibility for Refund:
- To be eligible for a refund, the product must be unused, and in the same condition as when you received it.
- Refunds are only applicable within 30 days from the date of purchase.
2. Non-Refundable Items:
- Products that have been used or damaged after receipt.
3. How to Initiate a Refund:
- Contact our customer support team at [[email protected]] within 30 days of receiving your order to initiate the refund process.
- Provide your order number, a clear description of the issue, and photographic evidence if applicable.
4. Return Shipping:
- Customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service to ensure the safe return of the product.
5. Inspection and Processing:
- Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
- Refunds will be processed within 5 business days of receiving the returned product.
6. Refund Options:
- Refunds will be issued to the original payment method used during the purchase.
- In case the original payment method is no longer available, store credit may be provided.
7. Damaged or Defective Items:
- If you receive a damaged or defective product, please contact us immediately.
- Provide clear photos of the damaged or defective item along with your order number.
- We will arrange for a replacement or a refund, including return shipping costs.
8. Cancelling an Order:
- If you wish to cancel an order, please contact us as soon as possible.
- If the order has not been shipped, we will process a full refund.
9. Changes to Refund Policy:
- RK Climate Control Ltd. reserves the right to modify this refund policy at any time.
- Any changes will be effective immediately upon posting on our website.
By making a purchase from the RK Climate Control Online Store, you agree to abide by this refund policy. If you have any questions or concerns, please contact our customer support team at [[email protected]]. Thank you for choosing us for your ventilation filter needs!